Shipping policy
Processing
We are committed to shipping out your orders as soon as possible. Orders will be processed and shipped in 3–5 business days. You will receive a confirmation letter with tracking number once it’s shipped.
Delivery
UK only 3-5 Business days
International (Outside of the UK) 10-15 business days
- Some International destinations may take longer than 8 weeks (BRAZIL, ARGENTINA, SOUTH AFRICA, MEXICO, KUWAIT, SAUDI ARABIA, COSTA RICA, TURKEY). Please make sure you plan accordingly. These destinations have customs and clearing process that takes a while longer.
Note
- Please make sure your contact information/address is correct before placing any orders.
- Please be aware that different countries have unique customs rules and regulations. Unfortunately if your package gets held at customs you will be responsible for communication and any additional costs required to release your item(s).
Has my order been dispatched yet?
Most orders are generally dispatched within 3-5 days (Excluding weekends). You will receive a dispatch email when your order has been dispatched. Please check your SPAM/Junk folder in your email just in case it ends up in there. If you cannot find your dispatch email, contact us at scoopnsurpriseuk@gmail.com and we can give you real-time information on whether your order has been dispatched or not. It always takes 2 to 4 days before the package is checked into the carrier’s tracking system.
My item arrived broken or damaged what can I do?
If your product is damaged then please take photos and a video, send them to scoopnsurpriseuk@gmail.com. We will arrange a new shipment in 24 hrs. We are not responsible for any damages to boxes, cases or other packaging. This is the carriers responsibility to handle them with care and we have no control over this.
Can I cancel or change my order?
We will always try our best to cancel your order upon request, however, if your order has already been shipped then we cannot cancel your order.If you would like to change your order then please do contact us ASAP. We will try our best to accommodate any changes if your order hasn’t already been shipped.
Why did I not receive a confirmation email after placing the order?
There’s a good chance that our email has ended up in your spam/junk folder so please do check there. If you still can not find it, please get in touch.
I don’t have a tracking number, when will I get it?
When you receive your dispatch email it will be there. If you can not find it please email us with your order number at scoopnsurpriseuk@gmail.com for an update on your tracking.
My order is still not here please help?
If you order has taken longer than 60 days (For Brazil and South Africa is 85 days) from dispatch then please contact us and we will look into it for you. We will arrange a new shipment using a different courier company.